Making a Claim
- Join our mailing list and specify your staking address. This registers your stake address with us.
- If you believe we’ve missed a block, contact us and specify the relevant pool’s ticker, the missed epoch and block number, and your registered staking address.
- The guarantee applies to both our CNODE and FUND stake pools.
- You will be compensated for 100% of your missed rewards resulting from missed blocks (minus any transaction fees to send compensation).
- Your stake address must be registered prior to any missed blocks.
- Payments will be made only in ADA to your registered stake address, and if it matches your email address in our records. There’s no exception as it prevents people from impersonating you.
- If there are multiple registrations for a single stake address, you agree to verify you as the owner by sending between 1-10 ADA from your address to another you own (an exact amount we specify).
- Your registered stake address must have been actively staking an amount of ADA equal to or greater than the amount staked at the time the block was missed, for the 10 complete epochs before the missed block.
- We reserve the right to change the terms at any time, although will honor the guarantee for blocks that were missed while the terms were unchanged. The date of the last change is on this page.
- You agree and understand that we are not offering an investment opportunity. Staking is not the same as investing. We cannot and do not guarantee “returns” because they are not something we control, as they’re subject to the Cardano blockchain. Our guarantee pertains only to compensating delegators for blocks we miss.
- The guarantee will not apply if missed blocks occur due to a widespread Internet-shutdown (such as government-declared global emergency to implement an Internet kill-switch). If this happens, entire countries and regions will be shut off from the Internet, and we wouldn’t be able to even access servers (it’s a long-shot, and we have backup servers in different countries, but we’re just covering all bases).
Frequently Asked Questions
Q. Does the guarantee apply to both CNODE and FUND pools?
Q. Why don’t other pools offer this guarantee?
Because it’s very financially risky if mistakes are made, or if there’s any server downtime. Mistakes happen for everyone in life. And we can’t control unforeseeable circumstances that affect server downtimes. At best, we can have multiple redundancies and backups, as we do. So we can confidently offer the guarantee. Ultimately, we pay the price for missed blocks that occur for whatever reason – not you.
Q. How much would you lose if a block is missed?
When a pool is saturated, for each epoch, delegators receive approximately ₳45,000, and approximately 60 blocks are minted. So each block is worth a combined ₳750. So we would lose around ₳750 per block we miss. If the pool is less-saturated, we may lose about ₳900 per missed block (it depends on the random fluctuation of assigned blocks for the epoch).
Q. Is this guarantee sustainable for you in the long-term?
Our pools combined receive ₳685 per epoch. But this is used to pay for 10 premium servers. So the ₳750 (explained in the previous FAQ) would need to come from our own pockets. CNODE’s margin is temporarily 1% to encourage delegators to move to FUND, and balance delegators between pools. But it also provides us with extra funding in case we miss a block. The probability with anything in life is eventually it will happen. When both pools are balanced, they’ll both have a low fee (likely 0.5% each). Overall the effect is delegators are more assured they’ll never miss rewards, and we’ll do everything possible to ensure this.
Q. Won’t you achieve the same effect even without the guarantee, because you lose too if you miss blocks?
Normally if a pool misses blocks, both you and the stake pool operator lose potential rewards. The difference with our guarantee is we miss a block, only we miss out. You lose nothing.